Every call answered. Every detail captured.
Eight pillars that make Hellodesk a real receptionist — not a phone tree, not a chatbot, not an answering service.
AI call answering
Answers every inbound call with your business greeting — instantly, professionally, 24/7.
- Custom greeting that sounds like your business
- Natural conversation — not a phone tree
- NZ English voice option
Lead capture
Captures the details you need to quote and follow up — consistently, every time.
- Name, phone, suburb, job type, urgency
- Structured data sent to your dashboard
- No more scribbled notes or missed details
Urgent escalation
Detects urgent jobs and calls your on-call mobile right away.
- You define what counts as urgent
- Immediate call to your on-call number
- Customers don't wait for a callback
Email & dashboard summaries
Get a clear summary after every call so you can follow up fast.
- Email summary with job details and full transcript
- Every call logged in your dashboard the moment it ends
- Configurable — choose who gets notified
Business hours & after-hours
Handle calls differently during and outside your working hours.
- Custom greetings for business hours and after-hours
- After-hours mode captures jobs for next-day follow-up
- Holiday and weekend scheduling
FAQ handling
Answers the questions your customers ask every day — without wasting your time.
- "Do you service my area?"
- "What are your hours?"
- "How much does a callout cost?"
Call logs & transcripts
Every call is logged with a full transcript and summary in your dashboard.
- Searchable call history
- Full conversation transcripts
- Missed-call tracking and analytics
Dashboard & analytics
See how many calls you're catching, what jobs are coming in, and where you're winning.
- Calls answered, missed saves, urgent escalations
- Job type and suburb breakdown
- Simple reporting for business owners
Same brain. Phone or web.
Every feature above works on phone calls and on your website's voice widget. Same knowledge, same dashboard, same summaries.
Phone receptionist
Real NZ phone number, sub-3-second answer time.
Forward your existing line or use a fresh local DID. Twilio-grade reliability.
Web voice widget
One script tag, live in minutes.
Visitors talk to your AI receptionist on the website without forms or typing.
Ready to put these features to work?
Every signup is hand-onboarded. We tune the AI to your call flow before it goes live.